MTN is offers worst services to its loyal customers

I know that the ********** 691 line contract ends in 2020, but I am entitled to the early temination of the contract per the consumer protection Act if I am not happy with the service provider, And I have asked for this line to be cancelled, you cannot force me to be your customer against my will. I am not using the line this line since April 2018 and I do not want to use it and MTN cannot force me too. Cancel the line as per my request from the 5th of February 2018.

If I make a request in February for cancellation and it is not being done, and 5 months down the line you are still billing me and I am not even using your services that is forcing me to remain your customer, especially when I am paying for something I am not even using. And on top of that I must still pay some more on top of having paid for the services I am not using. It doesn't take 5 months to cancel a contract. I don't even have the sim card anymore. Can that Retentions department be quick already. I have contacted since forever. THIS IS NOT FUN AT ALL.

Now you are making a fool of me. Below is my email for the request to cancel the line for ********** 691 with the reference number I got from the so coalled "retentions department". I will forward you all follow up emails both to customer care and the retentions department about this request. -------- Original message -------- From: Retentions ********** Date: 12/02/2018 08:22 (GMT+02:00) To: ********** Subject: Re: Contract cancellation: ********** 691 [# ********** 5] Dear Valued Customer, Thank you for your continued support. This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes. We will endeavour to have your query resolved and feedback to you within 2 business days. In the event that you have not received feedback, you may contact us by calling 808 and selecting option 4 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates). Our operating hours are Monday to Friday 8AM to 5PM Try out our new MyMTN app (available on iOS and Android) or our MTN Self Service website (https://mycontract.mtn.co.za) where you can: View Upgrade eligibility on your contract View your bill Update your personal details Add/ delete services And much more… You may also access our latest promotions by clicking on the link below: https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx Kind Regards, MTN Retentions ----- Karabelo Mashinini Wrote ----- Good day Can yoh please assist me with cancelling my contract for the line ********** 691. Please migrate my number to prepaid. Your quick assistance will be highly appreaciated. Kind regards, Karabelo Mubvakure ********** 691

I made a payment on Monday for early termination fee on Monday, I called this Retentions on Wednesday and this morning, and the consultant just keeps saying he can't hear me and just cut off (how rude), I sent emails as well to which I received no responses as ALWAYS. Can this contract just be cancelled already and can I be informed that it has been cancelled. I don't have airtime to waste making calls to a Service Provider who knows nothing about customer service.

Now this is cherry on top just when I think that things can't get any worse, The payment I have made for the early termination fee has now been used for the September data which I did not use. On Thursday I told the retentions that I don't have the sim card anymore so they can terminate the number. On Monday they email me telling me that they are contacting me that the number goes to voicemail. Who contact someone on the number they clearly mentioned that they are not using. The email below is just shocking to say the least: Good day Mrs Mubvakure, Thank you for your email. Please be advised that we have tried contacting you however the number went to voicemail . Trust all the above is in order. Best regards, MTN Retentions Reference Number: ********** 5 --Original Message-- From: ********** Date: 2018/09/20 9:12:27 AM To: ********** Subject: RE: Contract cancellation: 0 Trust all the above is in order. [# ********** 5] I don't have the sim card anymore. It can be terminated. Karabelo Mubvakure Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Retentions ********** Date: 20/09/2018 09:08 (GMT+02:00) To: ********** Subject: RE: Contract cancellation: ********** 691 [# ********** 5] Good day Mrs Mubvakure, Thank you for your email. Kindly advise if you will be retaining the number as pay as you go or would like to have it terminated. Trust all the above is in order. Best regards, MTN Retentions