SM
SAJEDAH M
1 reviews | Active since Jul 2015
11 Aug 2015, 14:08
MTN IS OF NO ASSISTANCE AT ALL
I have contacted mtn numerous time with sorting my queries out and all they have done from my response on hello Peter is that they will provide me with feedback shortly . The only feedback they are providing me with is that I have to pay this amount and that amount . From what I see no investigating has taken place on my account as I had requested and itemised bill and informed them that for me to have used R4000 worth of data wud be impossible because I received 4 gigs of data monthly as well as use wifi from 8 to 5. Mtn is not being on any assistance to me and this is very upsetting !!! I demand that somebody tend to my matter otherwise I want to cancel my subscription effective immediately !
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MTN South Africa's replyOfficial
27 Aug 2015, 09:39Hello sajedah.m,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the invoice dated 2015-07-01 has been validated by the billing department and the charges are correct. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
The system shows that the Itemised billing has been resent via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the invoice dated 2015-07-01 has been validated by the billing department and the charges are correct. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
The system shows that the Itemised billing has been resent via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply27 Aug 2015, 09:39
Official
Hello sajedah.m,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the invoice dated 2015-07-01 has been validated by the billing department and the charges are correct. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
The system shows that the Itemised billing has been resent via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the invoice dated 2015-07-01 has been validated by the billing department and the charges are correct. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
The system shows that the Itemised billing has been resent via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***