CC
Chantal C
1 reviews | Active since Apr 2014
20 Aug 2015, 09:53
MTN IS NOW *****ING FROM CLIENTS
I have been struggling the whole morning to access any of the sites, until I discovered that my Data and Airtime is depleted. I have been battling the whole morning to get through to the call centre and when this eventually happened I spoke to a Nompulolelo who clearly does not understand a person. NOW I WANT AN EXPLANATION ON HOW +2GIG CAN BE DEPLETED IN ONE NIGHT. She told me it is because I have been sharing with another person, however this is not the case as as I had an aditional number loaded on 17 April already.<br> I WANT MY TWO GIG DATA BACK ...MTN IS A *******...
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MTN South Africa's replyOfficial
10 Sept 2015, 12:11Hello CHANTY1102,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i tried calling you on the cellphone number provided to gather more information, however your phone is switched off.
Please provide us with the date on which you loaded or had the 2Gigs of data in order for us to validate and investigate the data loss.
Regards
Rajesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i tried calling you on the cellphone number provided to gather more information, however your phone is switched off.
Please provide us with the date on which you loaded or had the 2Gigs of data in order for us to validate and investigate the data loss.
Regards
Rajesh
MTN South Africa's reply10 Sept 2015, 12:11
Official
Hello CHANTY1102,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i tried calling you on the cellphone number provided to gather more information, however your phone is switched off.
Please provide us with the date on which you loaded or had the 2Gigs of data in order for us to validate and investigate the data loss.
Regards
Rajesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i tried calling you on the cellphone number provided to gather more information, however your phone is switched off.
Please provide us with the date on which you loaded or had the 2Gigs of data in order for us to validate and investigate the data loss.
Regards
Rajesh