1 reviews | Active since May 2015
mtn is now robbing its clients
I was excited to here of mtn's night express which allows you to buy 1gig of data from which you can use from 12 am to 6 am but unfortunately it's a big **** and plane ******* from them which is so disappointing. I bought this 1 gig night express for 3 nights in a row wanted to do some serious downloads only to find that after I spend only have of that data the network would stop me from connecting to the Internet saying I have insufficient data when I still have a good 500MB on my balance I thought it was a mistake the first time so I did this for two nights in a row experiencin the same problem the last time mtn stopped my connection when I had 900MB still in my account telling my I have insufficient data but every time I check my balance there was tones of data. This has also happened to my roommate who was also utterly disgusted by such ******* from mtn. I called the call centre in all the cases when this happened but none of them wanted to re-emburs me. They all were saying there is nothing they can do they logged a query of which nobody has gotten back to me. The last operator said they can only see after 2weeks. Very disgusting from mtn bad network...it's been 2 weeks since
Good day Terrence,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it had caused.
Kindly be advised that the our system shows that the Night express bundle was used up on internet connections.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Terrence,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it had caused.
Kindly be advised that the our system shows that the Night express bundle was used up on internet connections.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
