1 reviews | Active since Dec 2015
MTN IS NOTHING BUT *******
<p>DEAR MTN</p> <p> </p> <p>I cannot believe i wasted my loyalty of 9 years with you.</p> <p>disgusting customer service and for the most RIDICULOUS data and airtime DEPLETION. Oh my goodness, you guys are pathetic. </p> <p>i am definitely porting out</p> <p>but just to voice out my opinion.</p> <p>Your call centre IVR didnt even allow me an option to rate the service. YOUR SERVICE RATE IS ZERO. thanks for wasting my time</p>
Good afternoon Andisiwe,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have had many internet sessions on your number which would be a reason to the depletion of your data and airtime. As per our telephonic conversation I had tried to explain these reasons of which you had not been willing to accept.
It would be advisable to ensure that your cellular data is switched off when not in use. Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Andisiwe,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have had many internet sessions on your number which would be a reason to the depletion of your data and airtime. As per our telephonic conversation I had tried to explain these reasons of which you had not been willing to accept.
It would be advisable to ensure that your cellular data is switched off when not in use. Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***