MTN is nothing but a headache

I went to the iphone store in somerset mall to do my upgrade due to the incompetency that we always receive from the MTN stores and the service I received was outstanding. Needless to say i had to contact MTN to insure my phone, which I did. I emailed all the completed forms through and asked them to insure my phone, not surpising I didn't receive a response to say yes, no, whatever or anything from them. 2 Days later, which is now today, I receive an email fomr MTn saying that my insurance has been declined due to the phone being older than 3 months. Are you kidding me??? The phone is today 7 days old.<br> I have 3 contracts with MTN and to be honest, I would like to cancel every one of them due to the poor service and customer experience that one receives from them.