MTN is not worth the time I’ve never received such poor service anywhere

The worst service I’ve ever received. My identity ****** and a purchase made for a phone where my personal details were used and I’m sitting here paying for a phone that I didn’t purchase. I also cancelled a router in June because it was not working I never received a cancellation letter and I have been paying for it since July this year. When I followed up on that as well today I was told it was cancelled but I never received even a cancellation letter or anything to stipulate that a refund had been loaded and when I would receive it. I spoke to 3 different people today all hung up when I requested to be transferred to a manager, cancellations or ***** department.

I was not advised if my name was loaded on the SAFPS I asked for a recording of my calls but I have yet to hear from them. I was told that the ***** issue was being investigated and I was going to get a call back from them. I had to call myself today to be told that the issue had been resolved but I never got the outcome of the investigation. The debit orders are still going off my account and I haven’t been a refund for this as well.

My personal information which I trusted MTN with was used to purchase a phone and they can’t even have the decency to get back to me on time. I’ve had to follow up each time and it’s getting ridiculous because nothing has been solved. I do not trust MTN and the employees that work there. I am extremely furious because I did everything they asked me to do, I submitted my information to them and at this rate the stress levels are at a peak.

The staff doesn’t know their processes. Every time I call I’m sent around and when they’ve run out of answered to assist me they hang up or tell me I’m being transferred but the call is never transferred.

I want my money back and I want nothing further to do with MTN. What’s even worse this is not the first time I’ve hear of someone’s identity being ****** and used to purchase products at MTN. My friends father had the same experience.

This is unacceptable I am a single mother who is trying to look after her family to have money taken out of your account for items I cancelled and further more never purchase and no one giving a damn is absolutely diabolical….