PN
Paul N
1 reviews | Active since Mar 2009
01 Mar 2016, 11:44
MTN is not to be trusted
My previous report was answered by MTN as below.<br> I am not receiving statement yet my contract stipulates ITEMISED BILLING.<br> That is *****.<br> <br> <br> <br> Hello paul17,<br> <br> Thank you for bringing this matter to our attention.<br> <br> Please accept our sincere apologies for any inconvenience caused. We have activated your Invoices on the Billing system and you should now receive your statements every month.<br> <br> Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.<br> <br> Kind Regards<br> Itumeleng<br> REQ:***
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2016, 16:24Hello paul17,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply03 Mar 2016, 16:24
Official
Hello paul17,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***