MTN is not the same anymore

I am disappointed at MTN with not being transparent with the month to month contract details Made eft payment into my main account thinking that money will be allocated to the Right billing account, days later my wifi has been disconnected, on the 20th its no even month end Why pay a month in advance if I will be disconnected or funds can't be allocated into the correct account missing payment What's worse I have been speaking to different service champions they all have said they can allocate funds to correct billing error and to just restart my router, which is not true, still with no wifi at home

Please help