CB
Candice B
1 reviews | Active since Aug 2018
10 Aug 2018, 15:00
MTN is not satisfactory.
MTN head office is appalling! The lady who answered tells me she cannot assist customers and was rude enough to hang up on me! I am moving overseas in 5days, been offered a device but due to 'technical issue's' they have it in store at Pavilion but it isn't loaded on the system. This means they expect me to pay R150 extra, take a phone I don't want as no one will respond to MTN Pavilion over email and correct it. I am one very unhappy customer.
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Replies (2)
MTN South Africa's replyOfficial
13 Aug 2018, 08:39Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the agent placed the phone down.
We have tried to contact you, on voice mail.
The early upgrade *** - Approved and captured on the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply13 Aug 2018, 08:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the agent placed the phone down.
We have tried to contact you, on voice mail.
The early upgrade *** - Approved and captured on the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
CB
Candice B's updateReviewer Update
14 Aug 2018, 08:49This has not helped me get the phone as the A7 Samsung would not appear online. The lady in MTN did her best and sent various emails trying to get it loaded on MTN's system. Phone was in store. I am off to China without renewing my contract as I am not happy with the way I was spoke to. The KZN region manager would not even let me explain the situation. Hanging up and not letting someone speak is downright rude!
CB
Candice B's update14 Aug 2018, 08:49
Reviewer Update
This has not helped me get the phone as the A7 Samsung would not appear online. The lady in MTN did her best and sent various emails trying to get it loaded on MTN's system. Phone was in store. I am off to China without renewing my contract as I am not happy with the way I was spoke to. The KZN region manager would not even let me explain the situation. Hanging up and not letting someone speak is downright rude!