MTN IS NOT PROVIDING ME THE SERVICE THAT I PAID FOR

<p>Hello Peter</p> <p>I have a problem with MTN, They claimed that I owe them money for Data usage. I been buying my onw data and I dont know how did I got to use they are data. They claimed that i increased my usage data from R0 to R1000. I was just as suprised when they start to deduct a lotof money inmy bank account.</p> <p>In Dec 16, they suspended my account and said that i owe them R3000+ which i denied. I requested them to send me the records of how did i use their dasta and when. They said they are puting a requiest in another department and that it will take 7 working days to receive the records. even today im still waiting.</p> <p>However on the 15 Deci I paid them R1000 but still they did not reactivate my account, they said im in 60 days arreas and that I must atleast make a payment of another R1000.On the 28 Dec, I made a payment of R1100 and they activate my account. On the 5th of Jan 17, thjey suspend my account again. when i called them, theu said i must make payment because i am in 30 days arreas and they cant activate my account.</p> <p>Today they send me a messege threatening me to fully suspend my account and to institute legl action against me. I dont know what to do. I dont even have a proof that i owe them. I only get paid once a month and i dont know where are they expecting me to get the money all the time they demand it. when i took a contract with them, they looked at my affordability but now they arecharging me what i cant afford.</p> <p>A good friend of mine refered me to you.</p>