DJ
Dirk J
1 reviews | Active since Dec 2011
01 Dec 2015, 08:31
MTN is not interested in customer service!
I've logged several tickets via MTN Active relating to airtime that have disappeared from an account. Tickets are simply closed WITHOUT ANY FEEDBACK OR RESOLUTION.<br> <br> Tickets - ***, ***, ***, ***, ***
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Replies (1)
MTN South Africa's replyOfficial
02 Dec 2015, 15:26Hello DirkJ,
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers. Kindly note that we need to know for which number did you find the airtime missing from. We would like to apologize for any inconvenience caused to you, and furthermore assure you that your continued
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ:***
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers. Kindly note that we need to know for which number did you find the airtime missing from. We would like to apologize for any inconvenience caused to you, and furthermore assure you that your continued
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ:***
MTN South Africa's reply02 Dec 2015, 15:26
Official
Hello DirkJ,
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers. Kindly note that we need to know for which number did you find the airtime missing from. We would like to apologize for any inconvenience caused to you, and furthermore assure you that your continued
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ:***
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers. Kindly note that we need to know for which number did you find the airtime missing from. We would like to apologize for any inconvenience caused to you, and furthermore assure you that your continued
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ:***