MM
Meagan M

1 reviews | Active since May 2016

17 May 2016, 08:03

MTN IS NOT COMMITTED TO FIGHTING *****

<p>Good morning</p> <p> </p> <p>I have to ask if MTN is committed to fighting *****?</p> <p> </p> <p>On 26 April I sent an email to this email address regarding a ********** account that was opened in my name. To date I have received no response.</p> <p> </p> <p>Then on 5 May I posted a comment to Facebook regarding the same query. I had received a response from your Facebook account asking me to send my contact details as well as details regarding my query, which I did. I have to date not received any feedback from MTN regarding this matter.</p> <p> </p> <p>Due to your lack of concern sorting this out it is within my rights to lay a complaint with the ombudsman. I cannot access finance because of this ********** account and there seems to be no concern for the inconvenience your inefficiencies have had on my well-being and my rights, even though I have been patiently waiting your response.</p> <p> </p> <p>Kindly assist me in resolving this matter.</p> <p> </p> <p>Regards<br />Meagan</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 May 2016, 13:59
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please assist us with the cell number in question regarding the ***** upgrade done to the account.

REQ:***