Mtn is not ayoba
My boyfriends phone account is suspended because of an R11 arrears that's due to an error in debit amount on MTNs accounting side, it been over 24 hours now that the customer line says their system is down and they can't do anything about it. In the meantime he has hit a pothole in the rain and surprise couldn't make the essential call because his phone is suspended. Poor stuff guys so, you are not the woza network you claim to be on your radio ads...
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindy note then when checked, services has been restored of which on the account there had been late payments which resulted in the fees & Suspension of line over and above the normal subscription. Please be advise that you are able to manage this by having a preferred debit date initiated or revert to cash to avoid these service interruptions on the account.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindy note then when checked, services has been restored of which on the account there had been late payments which resulted in the fees & Suspension of line over and above the normal subscription. Please be advise that you are able to manage this by having a preferred debit date initiated or revert to cash to avoid these service interruptions on the account.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team