TK
Tumelo K

1 reviews | Active since Apr 2013

27 Feb 2016, 08:11

MTN IS NONSENSE!

Hi.<br> Im writing this being an angry man. I loaded R60 airtime on my phone. Made a few calls. Then loaded a 300mb weekly bundle for a cost of R35. I was left with R24. Then all of a sudden my airtime had been depleted. When i called MTN customer care, the consultant (Tracy) tells me its because when you open more than app at a time MTN bills you your aiirtime and not data. Now when the hell did mtn change their billing policy and why were we the customers not notified of this? This is nonsense. I am done with MTN. Your service has gone down the drain. What a shame!

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Feb 2016, 11:44
Official
Hello Levite,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

The request has been sent to the prepaid department to contact and assist you.

Kind Regards,
Alice van der Merwe

Best regards,