ZN
Zandile N

1 reviews | Active since Sept 2013

18 Mar 2016, 09:39

MTN is Nonsense

I want to cancel my contract with MTN i am TIRED of struggling with MTN its nonsense i have complained before and i am tired of complaining(i got my normal 300mb for the month and got extra 165mb free which i used, in total i had more than 465 on the 14th of March and yesterday (17th march) i think i was left with 311mb and today i got the sms stating that the 100mb has expired and i am left with now 208mb how is this possible?. Someone must explain why im left with 208mb as im under the impression that i have been only using the free data that i was given. this has been going for a long time. i just called and spoke to Smangele and she told me she cant assist becos her system was down i must call again...i must say i was not surprised <br> <br> I have another vodam contract and i have never experinced this nonsense with them, i have had it with MTN<br> This is a total nonsense if its Data disappearing and network<br> I need my data to be replaced asap.

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Mar 2016, 14:19
Official
Hello ZandileHN,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

Kindly note our Billing Department will be able to investigate the data bundle expiration on the 14th of April 2016 after the invoice for the month has been finalised.

They will be able to check whether the bundle that expired was your 60 day promo Night Express data bundle or not.

Regards
Tim
MTN Complaints Management Team: REQ:***