1 reviews | Active since Oct 2012
MTN is no longer what it used to be
<p>Good day</p> <p> </p> <p>I wish to state my grievience with MTN, I dedicated 5 years of my life working for MTN. I was not happy working at MTN and I hate using the network. I do not for the life of me understand how is it that MTN has an option to unsubscribe you from subscription services by dialing *141*5# but there are subscriptions that I cannot unsubscribe from. I have been loading airtime now for the past few months and keep noticing amounts dissappearing, I did not complain and started blaming people around me because when I check subscriptions using that ussd code, it shows that I am not subscribed to any services. only when I called 173 today, I get told that I have a subscription on my number for Gameloft and they are taking R2 a day. I was never told of this and I was informed that all subscriptions have been removed.</p> <p>if its not that, I am stuck with this network because I had a staff sim and now when I try to port out, my port gets declined with reason being that I am under contract yet I am now on prepaid for the past two years.</p> <p>when I try to check my airtime balance, I never get the correct amount, I need to restart my phone for my correct balance.</p> <p>I so wish to leave this network but this number is very important to me. YOU ARE NOT FAIR</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have successfully removed your number *** from the subscription you should receive the sms indicating that you have unsubscribed.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have successfully removed your number *** from the subscription you should receive the sms indicating that you have unsubscribed.
warm regards
mike
Complaints Management Team
Reference Number: ***9
