MTN is no 1 (in the lack of service competition!)

<p>I have been 14 days with very poor to almost no internet service from MTN. I rely heavily on internet as I work from home. After 14 days of constantly reporting the problem and following up MTN has still not rectified the problem or even contacted me to discuss the problem or give feedback.</p> <p>History:</p> <p>2016/12/23 – Reported poor service to MTN by e-mail.</p> <p>2016/12/23 – MTN acknowledges query and issues ref ********** 0.</p> <p>2016/12/23 – MTN requests that coverage template be completed.</p> <p>2016/12/23 – Completed coverage template forwarded to customer care as well as coverage department.</p> <p>2016/12/23 – MTN Coverage issue ref ********** .</p> <p>2016/12/26 – Customer care confirms case been escalated to Coverage.</p> <p>2016/12/29 – Coverage informs me that I will be contacted by a coverage coordinator within 10 working days.</p> <p>2016/12/29 – I request coverage to allocate a higher priority than 10 working days to case.</p> <p>2017/01/01 – I report lack of service to Hellopeter.com.</p> <p>2017/01/04 – I follow up on the request due to no feedback from MTN.</p> <p>2017/01/04 – MTN responds to query of 2016/01/01 on Hellopeter.com requesting coverage template info again (Ref ********** )</p> <p>2017/01/05 – I respond to Customer Care and Coverage and indicate that the template was already completed, sent to Coverage and acknowledged as received by them (ref ********** ). Request once again that they indicate when the service will be restored.</p> <p> </p> <p>I will continue complaining on Hellopeter.com, Facebook and any other means I can find until somebody at MTN actually starts working on the problem.</p>