MTN is missing in action!!

I have been struggling to upgrade my phone since April 2020. First the new iLula system did not allow iStore to use their stock, then there was no MTN stock. We are now in Nov 2020. I spent Sun 8 Nov 2020 4 hours trying to get the MTN iLula system to work correct. We had to redo the application 3 times. The system is similar to using a dialup modem. It takes forever to select, save and go to next step. You get kicked out of the system then you login again. The system hangs then you should log out and in again. Why a new system sucks so much no person at MTN could tell me yet. I swear a visit to my dentist will be more enjoyable after 3 root canals than waiting 4 hours and being exactly where you started 8 months ago, nowhere close to renewing my contract. Shocking that MTN is still able to do business. Vodacom takes 30min to do what MTN could not do in 8 freaking months!!!!!!! I gave you one star cause I can't give less.