1 reviews | Active since Sept 2015
MTN IS MISLEADING CUSTMERS THROUGHT TELE CONTRACTS
BEWARE OF MTN CONTRACTS SIGNED OVER THE PHONE.<br> <br> MTN is DESPERATE for sales and lately is using these outsourced companies with less experience and hungry for commission as well to make us TAKE CONTRACTS through misleading us via CELL PHONES.<br> <br> They called me with a great deal on an IPAD MINI1 G for R159 *24 months come month end that is not what I was charged. I was so disappointed I called their call centre many many times to sort it out. I have never lost hope like I did when they said its not their fault but the outsourced company and they denied me access to the recordings of the contract. <br> <br> MTN IS ABUSING ITS CONSUMERS AND FAILS TO TAKE RESPONSIBILITY in the name of outsourced company. All I need it proof of the recording I spoke to Jarid even to date hasnt got back to me.<br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
