MTN is ****ming me

I’m extremely disappointed with my experience with MTN Group. It feels like a ****, just like many other network providers.

I signed up for a month-to-month package that includes 200GB of data, but suddenly I started receiving only 100GB. When I contacted customer support, the explanation given was very confusing and not clearly communicated. I simply asked how the issue could be fixed.

I was then told that I was behind on payments due to their debit date system, which was never properly explained to me when I signed up. I agreed to pay whatever was required to catch up, and I did so immediately.

However, even after making the payment, I am still only receiving 100GB instead of the 200GB I signed up for. This has been extremely frustrating and disappointing.

Better transparency and clearer communication with customers would go a long way in preventing situations like this.