NM
Noluthando M

1 reviews | Active since Nov 2014

04 Jun 2025, 15:57

MTN is ****ming its client and not providing services that have been paid for.

On the 15th of May I sent through my POP for my wifi after speaking to a MTN consultant because i noticed that is was not working. Payment of this invoice was made during the first week of May i.e 4th or 7th of May when I realized that my debit order had bounced. Even after submitting this information my wifi connection was not restored. I was advised that someone would call me in this regard, however I did not get such a call. Till today I still do not have WIFI. MTN is ****ming people and I am one of the people being ****med. Tell me now why have I gone for so long with out wifi even after i have paid? Today is the debit order date of the next month and I still do not have a connection. This is unfair and i want to log a complaint. If you guys cannot reinstate my wifi by tomorrow then cancel my contract , I will go to rain instead or get fiber because this is uncalled for. Gone are the days when the MTN brand had a good honest standing with its customers. I have tried calling *** and 083135 however the one lady was not able to help and the second number there is no answer, waiting time is way longer than it should. So how are we suppose to get assistance?

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Replies (1)
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Noluthando M's update05 Jun 2025, 16:14
Reviewer Update
05/06/25 Stll no word from MTN, no one has responded to my emails and i still can not get assistance via call. This is ridiculous