NC
Nomusa C
1 reviews | Active since Dec 2018
28 Dec 2018, 22:15
Mtn is messing up our lives
Frustrated is an under statement at this point I have been using my MTN number of above 10year and had remained loyal to mtn as my service provider. Unfortunately I lost my phone Thursday the 20th of December. From the 21st till this day 28th I'm trying to get a simswap I have been made to purchase 2 Sim cards spoke to 6 managers at the call center in CCI who escalated the query non of them ever got back to me. Like I don't understand why are they bull****ting I have been loyal to them for years I am disappointed **** service.
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MTN South Africa's replyOfficial
31 Dec 2018, 12:39Good Day Nomusa,
Thank you for your post and please accept our apologies for the inconvenience caused.
None of your personal or MTN account information are provided on this post and we are unable to assist without them. Please provide these details so we can assist, an email has been sent to you.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Net****angani
MTN Complaints Management Team
Thank you for your post and please accept our apologies for the inconvenience caused.
None of your personal or MTN account information are provided on this post and we are unable to assist without them. Please provide these details so we can assist, an email has been sent to you.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Net****angani
MTN Complaints Management Team
MTN South Africa's reply31 Dec 2018, 12:39
Official
Good Day Nomusa,
Thank you for your post and please accept our apologies for the inconvenience caused.
None of your personal or MTN account information are provided on this post and we are unable to assist without them. Please provide these details so we can assist, an email has been sent to you.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Net****angani
MTN Complaints Management Team
Thank you for your post and please accept our apologies for the inconvenience caused.
None of your personal or MTN account information are provided on this post and we are unable to assist without them. Please provide these details so we can assist, an email has been sent to you.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Net****angani
MTN Complaints Management Team