MTN is manipulating contract end dates. So fed up

I'm so fed-up with MTN. Worst service and manipulation I have never came across.

I took a contract with MTN for two phones in March, 06 2020 and I been paying in good faith until May 2020 when the Covid 19 lockdowns started - I have lost my job and filed a form that was announced by MTN for relieve so I can pay less but that never helped me in anyway because MTN never responded on that matter.

During the part of Covid-19 level 5 I have been trying to pay whatever I could make until such time MTN decided to hand me over to Nudebt in September, 09 2020 for collection and cutt-off my line for both phones.

I have arranged with Nudebt for payment arrangement and Paid R25 000 on the 1st of February 2021 and MTN opened my lines on the 28 February 2021. Since then I have never skipped payments because I got my job back.

Now my contract end period says that is February 2023. How can my contract takes 3 years. I contacted MTN on many occasions from Branch to Branch to call centre to their legal departments since May 2021. They say my activation date is February 2021. I have showed them the initial contract signed and collection date and that the date they are referring to is the date they reactivated my lines.

This matter has been going on for long and MTN are not saying anything. Each time I call they keep on saying they have escalated to their legal department.

The last time someone from MTN told me it was because of the migration from their old system to their new system.

I want my account be corrected. Can MTN stop this nonsense of playing mind games with their clients. I want my account to be corrected ASAP.

Account No A***