1 reviews | Active since May 2018
MTN is making my data unusable during loadshedding
During loadshedding MTN has started to throttle all data speeds to the point where your data is quite literally unusable. What exactly is the point of having a data contract with them when they do not allow you to use the data you *paid* for during the most crucial and important times of the day?
I specifically need data during loadshedding so I can do work, because unlike the rich upper echelon of MTN, I cannot afford expensive backup electricity solutions for use during loadshedding. So thanks to MTN, I am losing money because I am unable to work during loadshedding. I don't have a ridiculous salary, I don't have unlimited work or money so I need to work as much as I can, but seeing as MTN is robbing me I can't.
To make things worse, I've seen MTN advertising packages for use during loadshedding, so I don't know if they're just intent on sabotaging people in my area or everyone. If it's a nationwide situation with throttling people's data, then this is false advertising and should be reported to the advertising board of South Africa.
Lastly, feel free to correct me, but I do not remember a clause in my contract that said that MTN is allowed to throttle data speed so much that you can't use it at all. And it used to be an hour before MTN started throttling my data, but now it's less than 30 minutes before my data is unusable.
I wasn't aware we were living in 1990 where companies do not have sufficient technology to perform their advertised services. Disgusting, pathetic service.
