MTN is lying to us

We have been trying to update a contract for more than a month now!.

When we upgraded MTN never informed us that the phone will not have Google store. So we canceled the order immediately without receiving the upgrade phone etc. Since then we have bee trying to do a new upgrade but with no luck. We get the same info every time that the warehouse must release the phone before a new upgrade can happen. But how does it take a month to do this.

Josh our original consultant did not do his job as we canceled the upgrade within 24 hours but have to wait more than a month continue. Every time we phone and we phone 2x a week. we get same story nobody but Josh can do anything as he started the process. We even got consultants telling us they have send mails to Josh and his manager. But this is also a lie as we found out today no mails was ever send.

Really MTN is this how you treat us we have been with you for more than 20 years.