AS
Ash S
1 reviews | Active since Jun 2014
12 Feb 2016, 16:38
MTN IS LOSING ME AND FAMILYS TRUST
MY WIFE IS STRUGGLING FOR 3 WEEKS NOW TO GET HER INSURANCE CLAIM SORTED OUT. FIRST DAY SHE HANG ON THE LINE 52 MINUTES SECOND DAY 48 MINUTES 3 DAY 1 HOUR. SOMEONE AT CALL CENTRE PROMISED SHE WILL GET CALL BACK AND HER CLAIM WILL BE SORTED OUT . AND SHE IS WAITING SINCE THEN ITS ALMOST A MONTH NOW AND MTN IS DOING IT AGAIN. YOU ARE LOSING ME AND MY FAMILYS TRUST DUE TO YOUR POOR AND S#@T SERVICE. PLEASE SORT THIS MATTER OUT ASAP OR STEPS WILL BE TAKEN FURTHER BECAUSE ITS BREACH OF CONTRACT!!!
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MTN South Africa's replyOfficial
13 Feb 2016, 12:07Hello Ashsalie1,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our insurance division to assist with the claim turn around time. A call back will be done to advise outcome of claim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our insurance division to assist with the claim turn around time. A call back will be done to advise outcome of claim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply13 Feb 2016, 12:07
Official
Hello Ashsalie1,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our insurance division to assist with the claim turn around time. A call back will be done to advise outcome of claim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our insurance division to assist with the claim turn around time. A call back will be done to advise outcome of claim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.