Hellopeter
Share Your Experience
DT
Danie T

1 reviews | Active since Aug 2009

14 Dec 2017, 09:20

MTN IS Lairs and *****s

I went to he walk in centre in Midrand to hand in my Microsoft 950xl is was overheating and the battery expanded...The gentleman who assisted me said that if I take the device to Level 3 repair centre it will be done faster ..I then went to CTDI and booked in my device..i was told 3 days ..This was 16 Nov 2017 I bought the device 28 March (8 months old) . On the 6th of December after numerous calls to CTDI the informed me to come collect my device The device could not be repaired and I got a letter to say the device will be replaced with a letter from B2X (Louis)...now this is where mtn failed...I went back to the same walk in center where I started...The booked in the device and gave me an collection no ...MTN direct will call me ...after a couple of calls to direct and speaking to some rude people with no telephone ethics. I got to the person who soled me the device only to be told that this replacement process can take up to 21 days .....HALLLLOOOOO ITS BEEN 9 days I phoned you ....BUT MTN you have once again without fail sent me a bill that I pay and in this bill that device is charged ....so is this not theft ......when I spoke to the sales guy Elston I explained to him I'm paying for a device that I don't have ....his response was silence ....Are your sales people also part of the ***** process...I have been with MTN from the start and it is time to take my contract elsewhere as MTN is all about your pockets and not your customers any more

0
Replies (2)
DT
Danie T's update07 Jan 2018, 06:25
Reviewer Update
Thanks MTN For paying my device for 2 months however I am still without device .....your so called faster service that was promised failed ...and I am still waiting for your company to replace my device and we are now in the 3rd month with no resolution ....seems that MTN looks after their pockets and not the customer that fills those pockets your shortest period possible is your standard time logistics and management at mtn has failed and as we go into the second week of the year and I remind you this issue has been going on since 16 November 2017......so to pacify a customer you will rather tell him lies than to really get stuck into resolving the customers problem I have been patient but MTN you service is still disappointing as the whole issue is with you ....
DT
Danie T's update12 Jan 2018, 15:18
Reviewer Update
so mtn it has been 21 working days ...I am still paying for a device I do not have .....are you forgetting that you have customers that pay your salaries or do you think by continuing this poor service that you will resolve customers issues that are now ongoing from 16 Nov ....yes you gave me 2 months discount on the device but your promises that you will resolve this issue means nothing as the comment of lairs and ******* has not improved .....still waiting for a response from MTN ...