CO
Clinton O
1 reviews | Active since Dec 2017
25 Dec 2017, 07:15
MTN IS ***
I have used Vodacom & Telkom Mobile & never had false subscriptions that take my airtime. Every MTN simcard I have owned sumhow magically subscribes me to these things. I wouldn't be surprised if y'all had shares in these thieving companies. Goodbye I swear I'll never use MTN again, will never recommend it to anyone either. I'm moving back to a network that cares about our hard-earned money, Telkom
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MTN South Africa's replyOfficial
26 Dec 2017, 15:36Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply26 Dec 2017, 15:36
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,