MTN is just the worse service provider!!!!

<p>I have 2 contracts with mtn and the other one was ending on the 9/04/2016 so on the 03/03/2016 I called in to custoner service(808) to give in notice for that number to be cancelled permanently on the 9th April 2016 spoke to a lady named Matlida Dlamini told her the reason for my call then she said she will have to send a request to the retention(cancellation department). This month I received my lastest bill and I was told that I have to pay R619.27 including the number that I serve a noitce for . Again called 808 now spoke to Nokululeko Fakude told her my whole story and she told I am suppose to pay that amount I told her that I have given notice for that number to be cancelled permanently as per their procedure, because me and her were not understanding each other we were just rounding circles i got annoyed and asked to speak to a supervisor then she put me on hold without letting me know whether she is getting a supervisor or she is going to try assist me with my query I was on hold almost for quite sometime & clearly Nokululeko was not willing to resolve my query obviously I had to hang up and CALL AGAIN</p> <p>I have been patient with this whole situation I called again spoke to Mpho Madiba again told him my story (it as if I am like a tape recorder repeating myself) He told me that Matlida Dlamini on the request that she sent she only wrote that I wanted to cancel the contact immediately were I was suppose to pay the early termination fee thats not the conversation I had with her , again Mpho had to send another request with full details. was told that they will get back to me.... guess what no one has called me with regarding this I am the one who keeps on calling like i dont have anything to do.... I regret taking contracts with MTN if this is the service that I am going to get, let me just cancel my other contract once... I want this to be sorted out because I am not going to pay for that number its not my fault that Matlida wrote what suits her...!!!!!!!!! </p>