MTN is just terrible even when you are not their customer
<p>So I cancelled my contract with MTN early last year, after fining out that the account was still active. Please bear in mind the contract was taken in 2008,. This year I wanted to take up the 50GB deal, only to find out on their system it says my account is with leagal, I never, not even had any contact from MTN to say that I owe them money, the only thing they are good at is calling and telling you that you qualify for a new device or they have a deal which can suit me. Since when I was at the shop, they said I owe R2500, the lawyers called me and said I owe R2800, NORTON-LAMBRIANOS (S.A.) INC. I asked them to send me a history of the account, since the first day it was open, but instead sent me a file from 2013, and I know this account was opened in 2008. I mean really all these years they have not been saying anything nor communicating but now that I have cancelled they are after something they didnt even bother communicating to me. I am not refusing to pay MTN, in fact I am disgusted by them because this is not my first review of them, I just want to get rid of them, but I need to understand how I can owe them R2500 or R2800 and on the history file they say R2421, I have been trying to get in touch with the call center but you can never get in contact with them. I need assistance with this matter, after chatting to the lasy representing the law firm, she said the account has also accumulated legal fees, so who is liable for those? I still do not know what amount I am paying, and I need to have a lawyer look into this matter for me because it seems they fail to help .</p>
I have not heard anything from MTN after putting up this review, except that the matter has been escalated. Thelawyers are behind my back and asking me questions which I cannot answer without knowing why the contract was in arrears in the first place. The contract in quesstion is ********** 218.
I have not heard anything from MTN after putting up this review, except that the matter has been escalated. Thelawyers are behind my back and asking me questions which I cannot answer without knowing why the contract was in arrears in the first place. The contract in quesstion is ********** 218.
