AJ
Angelique J

1 reviews | Active since Aug 2013

01 Jan 2016, 08:52

Mtn is just making me SICK!

My husband has 2 contracts with Mtn RIGHT? To make our lives abit EASIER we turned the payment instruction from Cash to Debit Order...I DON'T KNOW WHAT I WAS THINKING. BECAUSE MTN ALWAYS HAS TO FIDDLE WITH MY MONEY AND ALWAYS MESS UP!!!<br> They Debit on the wrong day,plus they DEBIT MY ACCOUNT TWICE!!!! REASON? I DONT KNOW. BECAUSE THERE WAS ENOUGH MONEY IN THE ACCOUNT THE 1ST TIME BUT NO! A WEEK LATER THEY WANT MORE!! This is when i got fed up and took all the money from the account,paid in their installment due R470 via atm deposit... But yet a few days after that they still debit my account.. AND NOW? MY BANK ACCOUNT IS IN ARREARS!!!! AND SEEMINGLY I CANNOT PAY FOR MY CONTRACT WITH MTN , CAUSE OF YOUR STUPID LATE DEBIT ORDER!!!! I SAID THE DEBIT ORDER MUST GO OFF ON THE 15TH/20TH.... YOU GO DEBIT ON 22ND AND 29TH!!! SICKENING REALLY! AND now who will be held responsible for the minus balance in my account WHILST YOU HAVE UR BALANCE DUE,MTN!! I PAID YOU R470...,<br> <br> WHY DO U EVEN DO THIS!!!???<br> <br> FROM NOW ON YOU WILL WAIT FOR MY PAYMENT,NO MORE MESSING ARROUND WITH MY MONEY. I WILL CHANGE TO CASH CAUSE I CANT TRUST YOU WITH MY MONEY<br> <br> SORT OUT UR MESS,U MAKING ME LOOK BAD. Call me..Angie

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jan 2016, 07:44
Official
Hello Why1990lovey,

Thank you for your post. We sincerely apologise for the delayed response and any inconvenience caused as a result of this.

Kindly be advised that you didn't provide us with the cell phone numbers in question and we cannot investigate the matter for now without those cell phone numbers, kindly contact 808 from your contract phone and they will be able to assist you.

Kind Regards
Nompumelelo
REQ:***