1 reviews | Active since May 2015
MTN is just insecure and it will cost you.
<p>So if someone gets hold of your contract phone, they can make changes to your contract by simply dialing *141*5#. There is no authorisation required from account holder, no verification of person making changes, no confirmation of changes. It is just this simple!!</p> <p> </p> <p>I am now sitting with a R1500 bill because some idiot took my phone (Had temporarily disable phone passcode) and knew exactly what to do and did just that. For a country with so much crime one would think that MTN would not take lightly the security required to make changes to ones contract. But hey MTN does not care about your security. Why then do they even require you to setup a PIN to access your account if this is not even in place?</p> <p> </p> <p>This is absolute nonsense and they should revise their security policy and when they eventually do I will no longer be a subscriber and this relationship we had for over 15 years is over.</p> <p> </p> <p>Thank you MTN for costing me an arm because of your ill security!!</p>
Thank you for taking the time to raise your concerns. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for taking the time to raise your concerns. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
I see you you have improved your service, HOW FREAKIN WONDERFUL!! I made an arrangement with you to split the amount in into 3 portions of which you approved. Come month end you debited the entire amount I was owing plus the amount you had made arrangement for. So in any case I had to pay that amount I was owing and I said fine take your money but give me the other amount you have debited or rather ****** me. Hey 21 days to reverse the debit which is pointeless really that is a month.
So the question is, has MTN improved their service? Yes, you have improved to being even more ****py!
I see you you have improved your service, HOW FREAKIN WONDERFUL!! I made an arrangement with you to split the amount in into 3 portions of which you approved. Come month end you debited the entire amount I was owing plus the amount you had made arrangement for. So in any case I had to pay that amount I was owing and I said fine take your money but give me the other amount you have debited or rather ****** me. Hey 21 days to reverse the debit which is pointeless really that is a month.
So the question is, has MTN improved their service? Yes, you have improved to being even more ****py!
