MTN is just f@cked up

Logged a complaint on the 18th Jan 2016, to which Kevin responded on the 19th Jan 2016 that a manager from Westgate would make contact to sort out the matter. It is the 8th day to my surprise no one has made contact as yet. Showing us once again how f@cked up MTN is. So I would like a copy of my original contract please, so that I can query my incorrect billing that has happened since last year July. MTN is charging me more for the contract that I have agreed to which is highway *******. Should I not received a call from the Westgate manager to resolve this problem I will be making contact with the consumer protection commission to so the negliences from MTN.<br> Can someone within MTN take responsiblity of this issues, as clearly there is *********** staff that work in all divisions within MTN - Branch, call center, complaints.