1 reviews | Active since Sept 2016
MTN - Is it possible that service could be any worse?!?!?!?!
<p>All I want is a cancellation quotation. Can anybody at MTN assist? This is the second time in two months that I am ranting on hellopeter. Come on MTN!!!!!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the Retentions Division to assist with breakdown on cancellation fees. A call back will be done on Monday to confirm information.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the Retentions Division to assist with breakdown on cancellation fees. A call back will be done on Monday to confirm information.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
I received a call from the retention department as promised, they have sent me the requested quotation. Thank you.
I received a call from the retention department as promised, they have sent me the requested quotation. Thank you.
Unfortunately my saga with MTN seems to have no end.
I called to confirm that my contract had been cancelled only to be asked to send the proof of payment. (A payment I made at an MTN store, surely they had a record of it???) It then turns out that MTN owe me R6734.80 according to the call centre operator. I sent the proof of payment as requested and was told the refund would be deposited in my account within 24-48 hours.
Well, it's a week later and no funds have been transferred. To make things worse I cannot get through to the customer care centre as my number has been ported to another provider and the system will not accept it anymore. I also tried calling 083 173 which is inactive today????
Emails are not answered either.
Last effort was to submit a complaint online - received a message that my query would be handled within 5 days.
SERIOUSLY MTN!?!?!?!?!
Latest ref #: **********
Unfortunately my saga with MTN seems to have no end.
I called to confirm that my contract had been cancelled only to be asked to send the proof of payment. (A payment I made at an MTN store, surely they had a record of it???) It then turns out that MTN owe me R6734.80 according to the call centre operator. I sent the proof of payment as requested and was told the refund would be deposited in my account within 24-48 hours.
Well, it's a week later and no funds have been transferred. To make things worse I cannot get through to the customer care centre as my number has been ported to another provider and the system will not accept it anymore. I also tried calling 083 173 which is inactive today????
Emails are not answered either.
Last effort was to submit a complaint online - received a message that my query would be handled within 5 days.
SERIOUSLY MTN!?!?!?!?!
Latest ref #: **********