1 reviews | Active since Apr 2016

11 Dec 2016, 09:34

MTN is involved in *****

<p>At last I have discovered why I am being charged R7 per day for “content charge” incurred by "using" Ollando services. MTN has explained and confirmed the following in their Hellopeter response:</p> <p>1.“Ollando” is part of Mira Networks and Opera Telecomms which they are in an association with<br />2.They debit clients for services provided by their partners<br />3.They debit their clients without their prior approval.<br />4.They do not notify their clients or explain the content of services charged. This information is available as provided by Siphumezo only after repeated requests.<br />5.These “content charges” are ********** and incurred in the early hours of the morning (4.30am etc) when I was asleep<br />6.Furthermore, the description of the service shows it's utter *******, and the description reads like “Download WhatsApp wallpapers” etc<br />7.So, MTN is prepared to charge clients up to R15 per day for “Download WhatsApp wallpapers”,” Cellfie 700 Lalamobi”,” BITBOP” etc during the early hours of the morning without permission or disclosure of the details of the charges.</p> <p>BUT, despite cancelling the **** service according to instructions from MTN - IT KEEPS ON COMING BACK!! So every day or two I MUST check and decline the “service” or have MTN happily charge me R7 - 15 per day for "Cellfie 700 Lalamobi” and other ********** fictional activities!</p> <p>MTN how do I STOP this ********** activity and STOP you from continuing to perpetrate *****???</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Dec 2016, 16:24
Official

Good day Malcolm,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

We are sorry to have disappointed you with our service and we can assure you that it is not our intention to dissatisfy our customers.

Kindly note your content subscriptions have been removed as per WASPA Unsubscribe request: #***.

We can also confirm that they are no longer taking your airtime for their services and the last charge occurred on the 2016-11-03.

We trust that you find the above in order.

Kind regards,

Caylin Julius
MTN Complaints Management Team

REQ:***