1 reviews | Active since Aug 2012
MTN is *********** and I've had enough
A VIP customer that was migrated from Nashua Mobile to MTN SP. <br> <br> I have been a customer of Nashua Mobile for over a decade on the MTN network and hold the highest package that the network has available. Clearly all of my account history nor my revenue weighting as a customer has been migrated to MTN. Endless headaches with the service , billing that i receive from MTN. There is no customer centric focus or \ know your customer".<br> <br> This morning i receive 2 sms's indicating that my account is in arrears. Yet they transferred an active debit order across from Nashua Mobile. Recruit competent people to execute key finance functions especially when it comes to billing. My line is blocked due to your incompetence. I have had enough.<br> <br> Instruction will be given today for cancellation of this account. I will move to Vodacom . MTN is useless. Over the last few months you can see they are going from bad to worse. <br> <br> """
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
