MTN is ***********!!!

I have been struggling with SMS and DATA. There is smses on my account and when i try to send an sms it says load airtime. MTN also didn't load my data on my account. I went to Brooklyn on the 14 Sept 2015 and the person that assisted me refused to help me and told me to call 808, This is my wife number and I cant call from my phone it Vodacom, so I will pay extra. The night of the 14Sept 2015, I called 808 and they said about 48hours, the 15Sept 2015 I went back to brooklyn and told the lady there who assisted me yesterday to log a USD query to MTN so they can fix the probem. 15Sept 2015 the evening we called 808 again and they said there was something wrong with the upgrade, but the upgrade was done a year ago, so how can the problem only start now, I used to get the data and smses before. Called 808 again 16 Sept they can see our queries the only thing they can do is log another one, We have had enough and she needs he phone, Fix the prblem ASAP!!!