MTN is ***********

<p>I have two complaints</p> <p>Complaint 1:</p> <p>9th May 2016, called MTN direct to upgrade my contact, agent I spoke to Yanga. Who explained that I would receive pro rata of anytime minutes, sms & data which included the 30GB data which was part of the package. I asked he explained that it would not lose any data, minutes or sms from my previous package. At the time of upgrading I had the following: 464.06 minutes, 186 sms, and 247.28 mb. On the 9th May I only received the 30 GB, plus 200 MB pro rata including the promotional amount of 275 MB. 11th May received two sets of sms (65 + 67). To date still have not received my pro rata minutes.</p> <p>I have logged complaints by calling to 808 and speaking to Yanga with no joy or success.</p> <p>10th May spoke to KEA via 808 at 14:15 pm. She said she would escalate to the provisionally department for the minutes and sms (Ref: ********** )</p> <p>13th May spoke to Yanga at 9.09 said he would call directly to sort out matter of the sms & minutes. He would speak directly to person that was handling query.</p> <p>23rd May spoke to Yvonne via 808. She said request to billing department to get my pro rata minutes. Ref no: ********** 57</p> <p>Complaint 2:</p> <p>I have called your insurance department to get cover for my new phone on the 17th May at 10:18 am spoke to Neo who sent through the documents to complete and send back to ********** received this reference no: ********** 7. Sent many more mails on the 24th May at 8:39, 31st May at 7:09 and 20th Jun at 8:54. My debit order went off on the 25th May and 25th June with no insurance activated as yet.</p> <p>Clearly MTN has enough money and doesn’t want my business.</p> <p>5th July 2016 at 15:47 receive a sms that stipulates “Y’ello, your insurance 15000 has been activated. For queries contact ********** 084. Kind regards MTNSA” When you call the number it says I don’t have insurance and when you call 808 they say you don’t have insurance. So you explain what the hell is going on with MTN. Why are so many people *********** in MTN.?</p> <p>Please can someone call me regarding the above complaints to explain how this is going to be sorted urgently?</p>