MTN is in breach of service contracts

As of yesterday Dullstroom has had NO coverage at all in Dullstroom. Our credit card machines cannot function, our business security systems cannot communicate, and hundreds of residents, as well as guests staying for the weekend, cannot make or receive calls. There is no data coverage WHATSOEVER. Since my first complaint in December NOTHING has been done to improve service, in fact your service has deteriorated. I am escalating my ICASA complaint as this situation is absolutely unacceptable. The fact that your coverage helpline is only available on weekdays is a reflection of the service that MTN provides - do you seriously believe that your subscribers only make use of your service on weekdays?<br> <br> I would appreciate SOME kind of answer from you regarding this. I'm sick and tired of hearing that my complaint has been escalated, I demand a answer regarding a tangible solution, with a time-frame. Failing this, MTN has to make our mobile numbers available for porting to another service provider, as you clearly cannot provide the service you are legally obliged to provide.<br>