1 reviews | Active since Sept 2009
MTN is in breach of contract!
I have had virtually no service for months now and signal seems to be deteriorating. I have complained to MTN's coverage help desk, only to be sent an automated mail that asks me some questions relating to the problem. This I have done many times. Soon after, I receive another automated response with yet another new reference number. I now have a collection of 5 reference numbers and moths have passed, but not so much as a word from MTN. My frustration has reached epidemic proportions, as my entire business (5 MTN contract cellphones) is almost entirely cut off from our customers. There is almost nowhere on the premises where you can get a strong enough signal to speak a few words to someone on the phone and internet connectivity is edge only (unusable even for e-mail). Come on MTN! Fortunately my contracts will be coming to their expiration dates soon and I will definitely be migrating, but you obviously don't need my business, so: no loss there I guess.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Please be advised that you can also email me the template once you have completed it (***)
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Please be advised that you can also email me the template once you have completed it (***)
Thank you.
Kagiso
REQ:***