1 reviews | Active since Jan 2015
MTN is ignoring ***** done by the sales agent
I am really annoyed by this. Today MTN has debited my acc with R1978?? For really, who one earth would pay that much for a cellphone. MTN is full of incompentent people who don't want to take accountability for their actions. I hope MTN is prepared to pay back evey single for the charges I incurred due to these debit orders. If this matter is not resolved within this week. I am going to sue MTN for *****. Watch the space. No one has called to tell me what's going on. They still keep on debiting my acc,no one has listed to the call frm the agent as they promised. This time I am prepared to pay thousand just to teach MTN a lesson.<br> Only response I got was regarding this R880 I paid as if that's my concern. What about what they said about the deal this agent sold me and it is not what I bought. Nobody wants to get to the bottom of this. Am still waiting on ATM to tell me what happened to the call they were going to listen to where I asked for a limit on my contract.
We are truly sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We have now perused your account and we see on the 14th of February 2015 a credit amount of R1055.25 was approved and sent for allocation.
The problem that we picked up was that the usage limit on your account failed and when the account should have been cut off, there was additional usage generated.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We have now perused your account and we see on the 14th of February 2015 a credit amount of R1055.25 was approved and sent for allocation.
The problem that we picked up was that the usage limit on your account failed and when the account should have been cut off, there was additional usage generated.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
