MTN IS HORRIBLE

Utterly horrible service and ***** control within their own staff. No feedback on over 30 emails for over 2 years. Even in person complaints at the branches was no help.

My poor elderly parents that only gets SASSA was taken for a ride by one of your own staff members - Ashleigh Bezuidenhout at the time working at Elridge centre in Boksburg. When she got caught out she herself send an email to have it rectified, which we have a proof of correspondence and then just disappeared into thin air and no one is taking the responsibility of fixing this. They forced my dad, who has one blind eye and the other only 20% vision to sign a form only later to be advised that it was to say they will not hold the store or your employees responsible and refused to reverse/cancel the upgrade.

An unauthorised upgrade was done on my dad’s number in June 2022. The first complaint was sent on 01/07/2022 already. They have taken it upon themselves to even pay for this even though they never got the benefits of it, and on top of that their existing contract’s data was cancelled as well but yet had to keep paying for it. The total amount of over R13000 was paid up within a year. That’s when it started getting worse. They started receiving emails and messages to say the amount is still R12000 and it was just going up every month even with them still paying as to not to get their phones blocked as my father has medical conditions. Even after a payment they would get a statement where the balance has gone up with R3000!! How is that even possible??