VT
Vusani T
1 reviews | Active since Jun 2019
12 Jun 2019, 19:29
MTN is horrible
i HAVE BEEN PAYING MY 3 CONTRACTS FOR ALMOST 3 MONTHS BUT I GET NO INTERNET BETWEEN 18:00-00:00 I HAVE TWEETED I HAVE CALLED COVERAGE TEAMS AND GOT SENT FROM PILLAR TO POST AND WHEN I GO TO MTN SHOPS TO CANCEL MY SIM CARD ONLY 40GB CONTRACT I AM TOLD OF PENALTIES, PENALTIES FOR WHAT? FOR THE PAST FEW DAYS I GET NO INTERNET AT ALL. I AM IN THOHOYANDOU BLOCK F WE GET 4G, THE MOST FRUSTRATING PART IS ALL OTHER NETWORKS ARE WORKING JUST FINE AND I AM FORCED TO BUY VODACOM 1GB DAILY AS I WORK ONLINE A LOT. WHAT A HORRIBLE SERVICE, MY NUMBER ********** 712 MY EMAIL ********** MTN ruined my life
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MTN South Africa's replyOfficial
13 Jun 2019, 07:29Good Day Vusani
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our coverage department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our coverage department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,
MTN South Africa's reply13 Jun 2019, 07:29
Official
Good Day Vusani
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our coverage department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our coverage department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,