MTN is holding us hostage with their bad service!!!!!

I recharged on Sunday and the data was no and still has not been received. I contacted the customer services and logged a ticket. I was advised that there are issues with recharges via the banking app. I was never told about the turnaround time, but instead I was told that my ticket has been escalated. I phoned in again this morning and the agent told me that my issue will take 3-4 working days. That's their SLA even when the issue has been escalated. She the proceeded to put me on hold and she eventually dropped the call. I feel we are being held hostage by MTN's bad service. The agents have a "deal with it" attitude. They're are not there to assist the customer. And here we are again, where we have to held hostage by another South African country who is "untouchable"... Thanks MTN. I'm unable to work due to your disgusting service.