MTN is has no inch of customer care support, totally an opportunistic and parasitic company

On the 20th of August I called mtn customer care to request a contract cancellation amount for my iPhone. I was then told to pay a total of R24 795.00 to pay off and cancel the contract, which I did same day. The mtn champion further encouraged that there was a promotion for data only that we could take in order to pay the above amount instead of R25000+. I did as advised, opened a data contract for R170+ and was assured by the mtn champion that my contract would be cancelled and I will not have to pay anything going forward, including August 2026 ‘s invoice amount (I paid before debit order date on the last day of the month). Indeed nothing was debited on the last day of August and I thought all is well.

To my suprise, I received an invoice of over R2000 on the 12th of September for end of the month. I called and was told it’s for the outstanding amount from the cancellation fee, plus last month (August) bill, and the R170+ for the new data contract. I was only expecting to pay the R170+ for the new contract. Please assist for this invoice to be null and void and I continue to pay only for the new contract which I regret taking. I really wish there was nothing else connecting me to this network going forward.

I already tried talking to different departments at mtn without success. My query was opened and closed yet nothing was resolved on my side. I was given this reference when I opened my query: BO***. It’s totally unfair for me to keep being debited while I sacrificed my R24000 co close the contract in order to breath every month end. Totally unacceptable.