MTN IS GOING DOWN

<p>I had the worst service from my netwotk MTN. I've had two contracts with them since 2010 & had no problems until recently. I requested a cancellation on one of my lines this year in August, I was told it will be canceled in 30 days only to find out last week(in Nov) it was never done & Im still billed. I requested a final bill no one knew how much I was suppose to pay, I was sent from pillar to post & still dont have answers. My number is still not working & no one can fix it, I always get told someone will call me back or send an email but that never happens. This morning one of the ladies who assisted me refered me to her supervisor(who is one of the people who promised to get back to me) they pretended not to hear me & acted as if the line was bad because they couldn't assist me. Im really dissatisfied with thei service & treatment, MTN being one of the largest companies in SA shoul have better trained staff & not frustrate their clients as Iam quiet sure Im not the only one. Some of the employees dont know what they're doing & need proper training, its an embarrasment for a supervisor not to know how to follow company processes. I am totally enraged & dont wish to further continue doing business with MTN in future as some of their staff members are unprofessional.</p>