MTN IS FUSTRATING ME NOW

04/12/2019

GOOD DAY

I'M SO tired of MTN, my account is still not fixed and my service is suspended again. Every week is the same story and no one comes back to me.

I posted on Hello Peter, I e-mail every week, I phone and I even have been to the store.

This is BAD SERVICE, really.

FIX MY ACCOUNT!!! I have paid R10650 on the 5/11/2018 and I was over charged. See all attached documents.

Thu, Dec 27, 2018, 10:09 AM (8 days ago)

Good day,

I don't know how many e-mails I have to sent or how many times I have to phone my account is still not fixed, I even went it a MTN SHOP on the 19/12/2018 and the lady there also phoned MTN about my account and MTN SAID IT WILL BE FIXED, IT'S NOT FIXED AND NOW MY PHONES ARE SUSPENDED AGAIN.

As you can see attached I have credit for I paid over R10 000.00 on the 5th off November 2018, proof off payments also attached.

MTN IS JUST NOT HELPING ME OR PROVIDING ANY FEEDBACK.

URGENT!!!!!!!!!!!!!!!!!!!!!!!!

Mon, Dec 17, 2018, 12:50 PM

Good day,

I'm still awaiting MTN to fix my account from early termination to normal as requested 3 weeks ago.

I want a new statement with the correct invoice amount and my credit as stated below and attached proof that I was over charged, you keep on sending me the early termination amount but that is not what I want.

I need to KNOW what my monthly billing amount is and when it's due. I have been asking this for 3 weeks now.

I can't pay if I don't have the updated and fixed invoice and if MTN cuts my phone, I will have no choice but to contact my lawyers as I have been asking, phoning and e-mailling almost every day for the last 3 weeks.

ID ********** 229080 E-MAIL ********** PIN 8703 BANK FNB / CHEQUE ADRESS 29 Barnard str, Hazeldene, Germiston.

URGENT!!!!!!!!!!!

All my e-mails to MTN From 17/12/2018 - 04/01/2019, no feedback my account is still not fixed and my service gets suspended every week, then I e-mail again and then it's on for a week and then the next week off again.

I over paid and credit was passed as MTN e-mail below sent to me in November already but the billing department has not fixed anything and they still have me on early termination this is not what I requested, so what is MTN'S problem?

Good day Dorothea, Thank you for emailing Customer Care. We apologise for the delayed response and inconvenience caused thereof. Please note that a credit of R1184.49 (incl. VAT) was passed on your account for the 2GB service fee incorrectly charged for ********** 431 on the invoices dated 2018-06-20 to 2018-10-20.