TT
Thokozile T
1 reviews | Active since Sept 2015
18 Sept 2015, 21:52
MTN IS FULL OF NONSENSE
My airtime keeps on disappearing and no one can assist me by telling me why it keeps on disappearing. You do not care about your customers, the service that you are giving to us as your customers is complete nonsense. I cannot trust you anymore. I am switching to another sevice provider if you don't pay me back and I will definitely spread the word about this poor service you are giving us your customers if I don't get my airtime back.
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MTN South Africa's replyOfficial
19 Sept 2015, 16:44Hello ThokoMt,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
MTN South Africa's reply19 Sept 2015, 16:44
Official
Hello ThokoMt,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike