MTN IS FULL OF LIES!!!

Last year, 2021. We took out a router and data contract from MTN for 80GB per month at R199. Than a new deal was advertised for uncapped at R499. We decided that we wanted to get the new uncapped router deal for R499. We went in to the MTN Beaufort West branch for this. We specifically asked if there was a cancelation fee of the old contract to be paid, the manager said NO, the system shows that there is NO FEE TO BE PAID. This was in January. There was only the pro-rata that will be deducted together with the new R499 installment. We called customer care to verify this as it sounded too good to be true. Customer care confirmed that there will be NO cancelation fee to be paid.

In February they deducted the pro-rata as they told us, and we were fine with that. Now today 16 March 2022, they deducted R3000 from our account. We went to MTN Beaufort West to find out why the hell they deducted R3000. To our surprise, it was for the cancelation fee of the old contract.

How does the manager of an MTN branch as well as the customer care consultant tell us that there will be no cancelation fee, and than all of a sudden 2 or 3 months later the fee appear out of nowhere.

This is not fair to their customers or the consumer. We would really like our money back. Paying R2200 more than what we are suppose to pay is a lot of money and it is unfair and **********. I feel that we took out this deal because of false information that they gave us. We as consumers should not be the once who pays for their incompetence.